Privacy Policy

Last updated: 28 September 2026

This Privacy Policy explains how Teloora (operated by WayToWeb Solutions, "we", "us") collects, uses and protects information when you use the Teloora web application, the Teloora desktop agent for Tally Prime, and the Teloora mobile app (together, the "Service").

1. Information we collect

Account information

Name, email address, mobile number and password (stored only as a secure hash).
Company and licence details you register, and the users and roles you create.

Business data from Tally Prime

When you connect a computer with the desktop agent, it reads data from your local Tally Prime company and syncs it with your Teloora account. This can include ledgers, parties, stock items, vouchers (sales, purchase, receipts, payments, journals and others), outstanding balances and reports. Entries you create in Teloora may also be written back into Tally Prime on that computer.

Device information (desktop agent)

A machine identifier derived from the computer's network (MAC) address, hostname and operating system, stored only as a one-way hash. It is used to bind your licence to that computer.
The computer name, agent version, sync status and error logs.

Mobile app permissions

Location: used only when field-sales features are in use (start/end of day and customer check-in) to record visits.
Camera and photos: to scan barcodes / QR codes and to attach product images you choose.
Files: to import documents you pick, such as a bank statement CSV.
Biometrics: the optional app lock uses your device's own fingerprint / face / PIN check. We never receive or store biometric data.

Usage and technical data

IP address, browser or app version, and request logs, used to keep the Service secure and working.

2. How we use information

To provide the Service: sync your Tally data, show reports and dashboards, and create invoices and other vouchers.
To sign you in, verify new computers with a one-time email code, and enforce your licence.
To send messages you trigger, such as payment reminders, payment links, invitations and password-reset emails, by email or WhatsApp.
To provide support, fix problems and improve reliability.
To meet legal obligations.

We do not sell your personal information or your business data.

We share information only:

With users you authorise on your licence (for example staff or your accountant).
With service providers that help us run the Service: hosting, email delivery, WhatsApp messaging, and GST e-invoice providers when you use that feature. They process data only on our instructions.
With your customers, when you send them a payment link or reminder.
When required by law, or to protect the rights and safety of our users or the public.

4. Security

Data travels over encrypted HTTPS connections.
On the desktop agent, your licence key and access token are stored encrypted and bound to that computer.
Each licence's business data is kept in its own separate database, with its own restricted access.

No method of storage or transmission is completely secure. We work to protect your data but cannot guarantee absolute security.

5. Retention

We keep your data for as long as your account or licence is active, and as needed to meet legal, tax and accounting requirements. You can ask us to delete your account and data; see below.

6. Your choices and rights

View and update your profile information inside the app.
Disconnect a computer by uninstalling or stopping the desktop agent.
Turn off location, camera or other permissions in your phone's settings. Features that need them will stop working.
Ask us for a copy of your data, or to correct or delete it, by writing to support@waytowebsolutions.com.

7. Children

The Service is intended for businesses and is not directed at children under 18.

8. Changes to this policy

We may update this policy from time to time. The "Last updated" date above shows when it last changed. Significant changes will be communicated through the Service or by email.

9. Contact us

Questions or requests about privacy:
WayToWeb Solutions
Email: support@waytowebsolutions.com